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by libelium-dev
Mon Jan 13, 2020 10:05 am
Forum: General Questions
Topic: New Software Upgrade. Update from 4.1.8 to 4.1.9
Replies: 0
Views: 11577

New Software Upgrade. Update from 4.1.8 to 4.1.9

Dear Developer, We are happy to inform that we have implemented new software versions for our main products. They are available for free download following the instructions on the links below. Update from 4.1.8 to 4.1.9 Meshlium Manager System v4.1.9 upgrades: - Add Bluetooth Low Energy (BLE) device...
by libelium-dev
Fri Jan 10, 2020 8:54 am
Forum: Waspmote Plug & Sense! [Encapsulated Line]
Topic: PM sensor reporting bad values when air hummidity is high
Replies: 2
Views: 7224

Re: PM sensor reporting bad values when air hummidity is high

Hi, What is the humidity level when the PM report incorrect values? Is it an OPC-N2 or OPC-N3? The PM sensor is a digital sensor and the P&S reads the reported values. We can't fix the behaviour of the PM sensor since the P&S only reads the returned values, it doesn't configure anything to the senso...
by libelium-dev
Fri Jan 10, 2020 8:43 am
Forum: Networking 802.15.4 / LoRaWAN / Sigfox / WIFI / GPRS / 3G / 4G...
Topic: Occasional "Send confirmed packet error=4"
Replies: 10
Views: 11668

Re: Occasional "Send confirmed packet error=4"

Hi, Could you please post the output through the serial monitor? If the error is related to the data length, it means that the packet length is higher than the maximum packet according to the data rate. You can try to decrease it creating a BINARY tiny frame instead of ASCII frame. You can find an e...
by libelium-dev
Fri Jan 10, 2020 8:27 am
Forum: MySignals SW
Topic: App not responding at all
Replies: 1
Views: 7401

Re: App not responding at all

Hi,

Did you try to restart the app? Does it connect the device connect through BLE?

Regards
by libelium-dev
Fri Jan 10, 2020 8:14 am
Forum: Waspmote Plug & Sense! [Encapsulated Line]
Topic: Smart Parking Sensor issue
Replies: 11
Views: 6883

Re: Smart Parking Sensor issue

Hi,

Did you open the app as administrator? If it's still not working, please fill the RMA form and our tech support team will contact you to solve the issue.
https://www.libelium.com/contact/#rma

Regards
by libelium-dev
Fri Jan 10, 2020 8:12 am
Forum: General Questions
Topic: Can't Scan Wifi MAC
Replies: 6
Views: 6541

Re: Can't Scan Wifi MAC

Hi,

Did you try to restart Meshlium? If after that, it's still not working, please fill the RMA process and our tech support team will contact you to solve the issue.
https://www.libelium.com/contact/#rma

Regards
by libelium-dev
Thu Jan 09, 2020 9:44 am
Forum: MySignals SW
Topic: members and departments
Replies: 3
Views: 3593

Re: members and departments

Hi,

You have to assign a member to a device in the mysignals cloud
https://cloud.libelium.com/mysignals/devices

Regards
by libelium-dev
Thu Jan 09, 2020 9:27 am
Forum: Waspmote Plug & Sense! [Encapsulated Line]
Topic: Smart Environment PRO - CO2 sensor give wrong value
Replies: 5
Views: 3926

Re: Smart Environment PRO - CO2 sensor give wrong value

Hi,

It seems the CO2 sensor is damaged. Please fill the RMA form and our tech support team will contact you to solve the issue.
https://www.libelium.com/contact/#rma

Regards
by libelium-dev
Wed Jan 08, 2020 3:54 pm
Forum: Waspmote Plug & Sense! [Encapsulated Line]
Topic: Smart Environment PRO - CO2 sensor give wrong value
Replies: 5
Views: 3926

Re: Smart Environment PRO - CO2 sensor give wrong value

Hi, Please perform one more test. Upload the following code to the node and share the output with us. Also, try to connect the CO2 sensor to another socket to discard a problem in it. #include <WaspSensorGas_Pro.h> Gas gas_PRO_sensor(SOCKET_B); float concentration; // Stores the concentration level ...
by libelium-dev
Wed Jan 08, 2020 3:30 pm
Forum: MySignals SW
Topic: Blood pressure sensor not working with both cable and bluetooth
Replies: 14
Views: 6595

Re: Blood pressure sensor not working with both cable and bluetooth

Hi,

It seems that the sensor doesn't connect to MySignals. Could you check that the MAC address is configured properly to MySignals?
http://www.libelium.com/downloads/docum ... df#page=42

Regards