Sensors stopped working

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kjelliskje
Posts: 1
Joined: Tue Oct 15, 2019 2:17 pm
Company: ENE.HUB, US LLC

Sensors stopped working

Post by kjelliskje » Sat Oct 26, 2019 7:44 pm

I have a similar issue where the Dust Sensor I have on a Smart Cities Pro Waspmote Plug & Sense unit suddenly stopped working and nothing has changed. What can I do to troubleshoot the issue? It is a WiFi unit that is mounted about 15 feet above ground. Can I do any troubleshooting over the air without having to get physically to the unit?

Thank you,

Jim

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Sensors stopped working

Post by libelium-dev » Mon Oct 28, 2019 9:31 am

Hi Jim,

What is the serial number of the P&S?

What is the last data received from the PM sensor? What is the battery level of the P&S?

If the battery level of the P&S is above 40%, we think that you should take the P&S and PM sensor to perform tests physically.

Regards

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