Meshlium Interface

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DonMehdi
Posts: 34
Joined: Thu Jan 18, 2018 11:04 am
Company: S2f Network

Meshlium Interface

Post by DonMehdi » Fri Jul 20, 2018 9:50 am

Hi libelium-dev,
I recently lost access to my meshlium manager system. I can't login on the login page with the right user and password.When i click enter it loads and stays on the login page.
I tried even with MeshliumIP/phpmyadmin, i can see it return a token on the search bar but stays on the login page.
Do you have any idea where that can come from ?
The meshlium is installed at our customer and we only had access through web page.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Meshlium Interface

Post by libelium-dev » Fri Jul 20, 2018 10:11 am

Hi,

Can you try to connect using Wifi?

If you can not access, we will send to you the rescue process.

Regards,

DonMehdi
Posts: 34
Joined: Thu Jan 18, 2018 11:04 am
Company: S2f Network

Re: Meshlium Interface

Post by DonMehdi » Fri Jul 20, 2018 11:12 am

I tried using wifi without success.
Yes please send us the rescue process to see if it's gonna solve the problem.
Thanks

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Meshlium Interface

Post by libelium-dev » Fri Jul 20, 2018 11:40 am

Hi,

It is done!
Regards,

DonMehdi
Posts: 34
Joined: Thu Jan 18, 2018 11:04 am
Company: S2f Network

Re: Meshlium Interface

Post by DonMehdi » Fri Jul 20, 2018 2:16 pm

Why is this happening, losing control of the meshlium suddenly, is there any bug with the meshlium so we can avoid that from happening in the future.
regards

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Meshlium Interface

Post by libelium-dev » Mon Jul 23, 2018 7:39 am

Hi,

We don't know why it happened. Usually clients forget the credentials and they have to do rescue process but we don't know why your Meshlium lost the access. We don't know any bug about it.

Regards

necjrc
Posts: 1
Joined: Thu Dec 13, 2018 11:53 am
Company: NEC

Re: Meshlium Interface

Post by necjrc » Thu Dec 13, 2018 12:45 pm

Hi,
I am having the same issues.
I've already filled the RMA request, because I am able to connect with meshlium through ssh, but I never go further from the login ManagerSystem web page.

Please, send me the link where I can download the iso image with a login user and password.
Thank you in advance

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Meshlium Interface

Post by libelium-dev » Fri Dec 14, 2018 8:30 am

Hi,

Do you have Meshlium 3 or Meshlium 4? It isn't possible connect to Meshlium 4 through ssh.

If you have filled the RMA form, our tech support team will send you the instruction to perform the rescue process.

Regards

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