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Re: Meshlium 3-Sensor and Frame log empty in Manager System

Posted: Tue Feb 12, 2019 10:04 am
by libelium-dev
Hi,

It seems the system has been modified or corrupted, the best option is to restore the Meshlium to factory settings applying the rescue process.

Please fill the RMA form and we will contact you with the instructions.

Regards.

Re: Meshlium 3-Sensor and Frame log empty in Manager System

Posted: Thu Feb 14, 2019 6:04 pm
by FIU Grad
Will I be able to save the data? I don't want to lose data. Also one thing I noticed is I do see newer data that was sent from the waspmote on the phpmyadmin. The sensor and frame log is still empty. Do you know as to why? How does it bypass and save it on the database ?I would rather try to troubleshoot this from here instead of sending it you since I am running experiment and the process of getting it back might take a long time.

Re: Meshlium 3-Sensor and Frame log empty in Manager System

Posted: Fri Feb 15, 2019 1:20 pm
by libelium-dev
Hi,

The sensor and frame log tap is empty because it shows the sensor.log and frame.log files and they don't exist in your case.

You can perform the rescue process in your facilities it isn't necessary that you send us the device. Fill the RMA aun our colleagues will send you the instruction to recover Meshliumt o factory settings.

You should do a backup of the database if you want to save data.

Regards