Device Activation Code

Questions about the Waspmote v15 and its modules
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scdwhite
Posts: 20
Joined: Thu Jan 11, 2018 9:08 pm
Company: ESS

Device Activation Code

Post by scdwhite » Mon Jan 15, 2018 4:41 pm

I am trying to add a device to "my devices" on the cloud.libeliuum.com/accout/devices

Section 3.2.1 of the Cloud Manual states that this activation code should have been sent to me via email by my Sales Contact. I have been talking to sales team and they do not seem to understand my request regarding the Activation Code.

I am unable to use PCS because that requires a device to be available in My Devices. I writing to better understand this process and verify that I do need an Activation Code to be sent to me by the Sales Team.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Device Activation Code

Post by libelium-dev » Mon Jan 15, 2018 5:36 pm

Hi,

We just contacted your sales agent to send the activation code for your devices. We will send you the codes as soon as possible.

Sorry for the inconvenience.

Regards

B2L_steve
Posts: 18
Joined: Mon Jun 17, 2019 4:26 am
Company: Bio2Lab Pty Ltd

Re: Device Activation Code

Post by B2L_steve » Mon Jun 24, 2019 3:59 am

Dear Libelium team,

I have the same issue. I have not received a cloud bridge activation code for the waspmote water plug-and-sense unit serial ID : 4D0727057C1054B8

Although I have received an activation code for the services cloud, I did not receive a code for the device.

Can you please send it to me so I can use the cloud bridge service?

thank you,

S

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Device Activation Code

Post by libelium-dev » Mon Jun 24, 2019 8:50 am

Hi,

We see that the 4D0727057C1054B8 device is already activated and you are the owner. Is it a Waspmote OEM device?

What problem do you have?

Regards

ckit
Posts: 32
Joined: Thu Nov 07, 2019 6:18 am
Company: Deakin University

Re: Device Activation Code

Post by ckit » Tue Nov 26, 2019 9:04 am

Hi Team,

I bough a Waspmote P&S Smart City Pro sensor rig from M2MConnectivity and want to hook it to Bridge. Can you help me to get a device activation code?

Cheers
CK

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Device Activation Code

Post by libelium-dev » Tue Nov 26, 2019 10:11 am

Hi,

What is the serial ID of the P&S? You can check it on the sticker at the backside.

We are going to check the status of the node.

Regards

ckit
Posts: 32
Joined: Thu Nov 07, 2019 6:18 am
Company: Deakin University

Re: Device Activation Code

Post by ckit » Wed Nov 27, 2019 12:23 am

Hi Team,

Thanks for your reply.
I got the device activation code from M2MConnectivity and the Bridge action code Libelium.

Cheers
CK

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Device Activation Code

Post by libelium-dev » Wed Nov 27, 2019 11:10 am

Don't hesitate to ask if you have any doubt.
Regards

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