4G module not started

Questions about the Waspmote v15 and its modules
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paoloippolito
Posts: 45
Joined: Wed Feb 28, 2018 5:13 pm
Company: EVJA srl

4G module not started

Post by paoloippolito » Wed Nov 06, 2019 10:31 am

Hi libelium,
I have a Smart Agriculture P&S that fails when the 4G module must turn on and the error code is 1.
I try to solve this problem with different methods, I tested the sim card on diffrent P&S and I am sure that the sim card works, I try some of your examples like: _4G_02_get_module_info & _4G_03_get_network_information but always with the same result so 4G module not started, Error code: 1.
Of corse I set correctly the APN settings even if you don't see them in the log.

Below I share the log of the examples

_4G_02_get_module_info:
Image

_4G_03_get_network_information:
Image

After this test I remember that on the Wasp4G library is possible to set the DEBUG_WASP4G of the output so i replay the same tests with the DEBUG_WASP4G setted to 2 instead of 0 but the log is the same of the previous one.

This is the P&S serial number: 3977AAE80593E41D.
Please could you tell me if the P&S is under warranty and if I can procede with the RMA.

Thanks, best regards.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: 4G module not started

Post by libelium-dev » Wed Nov 06, 2019 10:49 am

Hi,

It seems that the 4G module is damaged since it doesn't respond to AT commands. What is the battery level of the node? The module could not turn ON if the battery level is very low.

Did you try the example codes using the latest API v043?

The node was purchased in November 2018 so it's under warranty.

Regards

paoloippolito
Posts: 45
Joined: Wed Feb 28, 2018 5:13 pm
Company: EVJA srl

Re: 4G module not started

Post by paoloippolito » Wed Nov 06, 2019 11:06 am

Hi libelium,

Of course I tried the examples with the last IDE versione API v043.

The battery level is 95% and the battery voltage is 4.15V.

I have another P&S with the same problem. The battery level of this one is 100% and the battery voltage is 4.21V. Can I add at the same RMA also this one?
The serial number is: 4F5267057C1054AC.

Thanks, best regards.

paoloippolito
Posts: 45
Joined: Wed Feb 28, 2018 5:13 pm
Company: EVJA srl

Re: 4G module not started

Post by paoloippolito » Wed Nov 06, 2019 1:45 pm

Hi libelium,

Please could you authorize to proceed with the RMA of the P&S under warranty.

This devices was on field by one of our customer, so we have a certain urgency in solving the problem.

I'm waiting your authorization to proceed with the RMA.

Thanks, Best Regards

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: 4G module not started

Post by libelium-dev » Thu Nov 07, 2019 9:25 am

Hi Paolo,

Please proceed to fill in the RMA form for these two Plug & Sense!.
https://www.libelium.com/contact/#rma

We will answer you with the proper instructions.

Best.

antonio-evja
Posts: 1
Joined: Thu Nov 07, 2019 12:21 pm
Company: EVJA

Re: 4G module not started

Post by antonio-evja » Thu Nov 07, 2019 2:21 pm

Dear tech support,

we have just filled the RMA form including both P&S.
We are waiting for the definitive RMA number to proceed with the shipments.

Thanks for support.
Best,
Antonio

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: 4G module not started

Post by libelium-dev » Fri Nov 08, 2019 10:41 am

Our colleagues from @tech have already contacted you. Hope they solve the problem as soon as possible.

Apologies fro the inconvenience.
Regards

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