ws 3000 and soil moisture acquired in july 2015

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Olivetti123
Posts: 48
Joined: Thu Oct 19, 2017 4:48 pm
Company: olivetti

ws 3000 and soil moisture acquired in july 2015

Post by Olivetti123 » Wed Mar 21, 2018 1:05 pm

Dear Sirs,

Olivetti has recently bought a meshlium kit with one plug&sense and four sensors.
Olivetti bought some sensors in 2015 and we want to use them with this new plug&sense because the old one used LoRa connectivity and the Meshlium was broken so we decide to keep the sensors to be used with the new adquisition.

Please, let me know how can I use them because they currently don't work with the new plug&sense.

Thank you in advance.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: ws 3000 and soil moisture acquired in july 2015

Post by libelium-dev » Thu Mar 22, 2018 9:44 am

Hi,

Sensors for P&S v12 aren't compatible with P&S v15. Anyway, please fill the RMA form and our technical support team will contact you.
http://www.libelium.com/contact/#RMA

Regards

Olivetti123
Posts: 48
Joined: Thu Oct 19, 2017 4:48 pm
Company: olivetti

Re: ws 3000 and soil moisture acquired in july 2015

Post by Olivetti123 » Fri Mar 30, 2018 12:36 pm

Hi, could you tell us which previous version of sensors ar compatible with p&S v 15?

I was told that sensors acquired after November 2016 are compatible, is it true?

Francesca

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: ws 3000 and soil moisture acquired in july 2015

Post by libelium-dev » Mon Apr 02, 2018 2:00 pm

Hi,

Sensors for P&S v12 aren't compatible with P&S v15.

P&S v15 was released in November 2016 but customers could purchase v12 devices up to January-February 2017.

Regards

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