Luminosity sensor 9325-P

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Sensor_artist
Posts: 8
Joined: Thu Oct 04, 2018 2:09 pm
Company: Adam Gibney

Luminosity sensor 9325-P

Post by Sensor_artist » Thu Mar 14, 2019 5:21 pm

Hello,

I am currently getting very inaccurate readings from my Luminosity sensor. The sensor has been outside for about two months now. I often get 0 luxes in the middle of the day. On closer inspection I realised that there is actually condensation in the sensor, it doesn't look like that should be in there?
https://drive.google.com/file/d/1I1dBgw ... sp=sharing
Is this covered by warranty?

Any help/information would be great,

Thanks,

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Luminosity sensor 9325-P

Post by libelium-dev » Fri Mar 15, 2019 12:01 pm

Hi,

Looks like the water has entry into the sensor. Do you have the order number to find if the sensor is in warranty period?

Regards,

Sensor_artist
Posts: 8
Joined: Thu Oct 04, 2018 2:09 pm
Company: Adam Gibney

Re: Luminosity sensor 9325-P

Post by Sensor_artist » Fri Mar 29, 2019 2:13 pm

Hello,

For some reason my post's don't seem to be posting.

my invoice number is: 1000738/18 and the order number is :1022545

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Luminosity sensor 9325-P

Post by libelium-dev » Mon Apr 01, 2019 8:52 am

Hi,

Please fill the RMA form and our teach support team will contact you to solve the issue.
https://www.libelium.com/contact/#rma

Regards

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