Meshlium staying off after reboot

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morrcon
Posts: 7
Joined: Wed Apr 29, 2015 3:40 pm

Meshlium staying off after reboot

Post by morrcon » Tue Jul 11, 2017 7:34 pm

Hi,

Recently we stopped receiving Wi-Fi scans from one of our Meshliums (we were still receiving Bluetooth scans) so we drove to it and issued a reboot command from the Manager System. The Meshlium went down but never came back up, and as it is mounted high up on a pole, it is very difficult to manually disconnect and then connect the power. Since there is still power at the port, the Meshlium just stays powered off until we manually power cycle it. We eventually got out there with a ladder and power cycled it, and wrote the issue off as a one-time thing.

Just today however, a different Meshlium went down and never came back after we sent it a reboot command through the Manager System. The Wi-Fi scanning process did not crash on this Meshlium, we were just trying to update the configuration (we added a stronger password to the Wi-Fi AP).

Is this a known issue? What sort of troubleshooting should we be doing to identify and fix this problem?

Thanks,
Morrcon

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Meshlium staying off after reboot

Post by libelium-dev » Fri Jul 14, 2017 1:48 pm

Hi morrcon,

We understand that your issue is that the Meshlium does not restart after executing the "Restart" action in the Manager system. After executing "Restart", the Meshlium is just shutdown.

What version of the Manager System do you have?
Are you able to connect thought SSH after restarting the Meshlium? or the problem is that you can not access by ManagerSystem?

Regards

morrcon
Posts: 7
Joined: Wed Apr 29, 2015 3:40 pm

Re: Meshlium staying off after reboot

Post by morrcon » Fri Jul 14, 2017 4:56 pm

Yes, the Meshlium just shutting down after a Restart command is the issue we're having. It does not happen all the time (or even often), but it's happened to us twice with different Meshliums.

After actually unplugging and then plugging in the Meshlium to get it back online, everything works fine. We can connect to it through both SSH and the Manager System, which is currently version 3.2.6.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Meshlium staying off after reboot

Post by libelium-dev » Mon Jul 17, 2017 8:00 am

Hi morrcon,

Please can you update to latest version 3.2.7 and check if your issue is solved?

Regards

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