NTP synchronization not resuming after power loss

How to configure Meshlium or use the Manager System
Post Reply
ANF
Posts: 27
Joined: Tue Aug 28, 2018 11:17 am
Company: Algae Natural Food

NTP synchronization not resuming after power loss

Post by ANF » Wed Feb 13, 2019 11:53 am

Meshlium version: 4.1.3
Error description: After a power loss (of several hours), the Meshlium reboots and starts receiving data, as well as going back online (since the recent updates). However the time continues at the point of the power loss (apparently no RTC while without power) AND the NTP-synchronization is not working until manually reset (slider off, slider on + save) in the manager menu.

I have seen this now multiple times and the issue lasts for days (if not manually fixed), so its not a 1-time failure. As it Leeds to issues in the data logging (offset on timestamps), this is not a minor issue.

...this is pretty disturbing as especially after a power-loss the NTP synchronization would be helpful.
Thank you for your help.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: NTP synchronization not resuming after power loss

Post by libelium-dev » Thu Feb 14, 2019 11:27 am

Hi,

Could you please share with us a screenshot of the time synchronization tab in Meshlium manager system? So we will test it setting the same configuration.

Regards

ANF
Posts: 27
Joined: Tue Aug 28, 2018 11:17 am
Company: Algae Natural Food

Re: NTP synchronization not resuming after power loss

Post by ANF » Thu Feb 21, 2019 11:39 am


libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: NTP synchronization not resuming after power loss

Post by libelium-dev » Mon Feb 25, 2019 6:04 pm

Hi,

Apologies for our delay answering. We have just performed some tests and the timestamp is synchronize with the ntp server. In order to debug the issue more in deep, could you please share the ntp.log file with us?

You can obtain the logs by connecting to the Meshlium using an FTP client and these credentials:
-user: log
password: libelium2014

Regards

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest