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Cloud disconnection

Posted: Thu Jul 18, 2019 10:24 am
by martajg19
Hi, the cumulocity cloud seems to have disconnected with no reason. I was trying to access the meshlium but the wifi does not appear any more. However we know it is working fine and sending data because it is still connected to the AWS

Any idea?

Thankyou

Re: Cloud disconnection

Posted: Thu Jul 18, 2019 10:41 am
by martajg19
Hi, so the said (cumulocity) it is a problem in their infrastructure that are solving, if you like to know.

Thankyou

Re: Cloud disconnection

Posted: Fri Jul 19, 2019 7:55 am
by libelium-dev
Hi,

So Is it a problem from Cumulocity? Hope they solve the problem as soon as possible.

Regards

Re: Cloud disconnection

Posted: Fri Jul 19, 2019 8:08 am
by martajg19
Ritgh, it was an issue of their cloud.

Thankyou!

Re: Cloud disconnection

Posted: Wed Jul 24, 2019 10:16 am
by martajg19
Hi, from Cumulocity they are asking me (to solve an issue) if the meshlium uses MQTT protocol. I saw in the documentation that 4G has these protocols 4G, LTE, 3G, WCDMA, HSPA, UMTS, GPRS,GSM, but since I m not an expert I prefer to ask you and make sure...

Thank you

Re: Cloud disconnection

Posted: Wed Jul 24, 2019 11:43 am
by libelium-dev
Hi,

Yes, the protocol used to send data from Meshlium to Cumulocity is MQTT.

Regards

Re: Cloud disconnection

Posted: Wed Jul 24, 2019 11:48 am
by martajg19
Thank you! Have a nice day