Smart Parking V2 is not sending frames

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jluengo83
Posts: 30
Joined: Tue Sep 18, 2018 10:04 pm
Company: Conure Telecom

Smart Parking V2 is not sending frames

Post by jluengo83 » Tue Dec 10, 2019 9:18 pm

Hi

One of the V2 sensors that we received from RMA back in October this year is no longer sending frames. I switched ON in APP mode then both GREEN/RED LED turn ON for a second then within 2 to 3 seconds only the RED LED turns ON for a second.

I did the calibration with the magnet after closing the lid but is not sending frames.

I wonder if the sensor is facing the same issue as before when sent for RMA running out the battery before the expected time.


Looking forward to your reply.



Thanks

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Smart Parking V2 is not sending frames

Post by libelium-dev » Wed Dec 11, 2019 1:05 pm

Hi,

It shouldn't be a problem related to the battery since the firmware was improved to avoid that the battery was discharged faster when there isn't a LoRaWAN network.

Did you restart the node 3 times with the magnet?

Was any packet received previously?

What is the RSSI value of another node sets in the same place?

Regards

jluengo83
Posts: 30
Joined: Tue Sep 18, 2018 10:04 pm
Company: Conure Telecom

Re: Smart Parking V2 is not sending frames

Post by jluengo83 » Tue Dec 17, 2019 8:25 pm

Hi,

Yes, I did calibrate with the magnet up to 3 times, as per the manual.

Yes, it was working since October when we got the sensor from RMA due to battery issue, working till the beginning of December, find below the log file link:

https://drive.google.com/open?id=1su_hy ... 50K4uAQGtv.

For the RSSI values, you can check as well in the link shared above.

The sensor is no longer working.


Looking forward for a solution since the Sensor still under warranty.


Thanks.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Smart Parking V2 is not sending frames

Post by libelium-dev » Wed Dec 18, 2019 12:08 pm

Hi,

According to the file, the battery level of the node is good. Is the node installed on the street now?

Could you please open it and check if the switches are in the correct position? Do the LEDs blink when the node is reset?

Regards

jluengo83
Posts: 30
Joined: Tue Sep 18, 2018 10:04 pm
Company: Conure Telecom

Re: Smart Parking V2 is not sending frames

Post by jluengo83 » Wed Dec 18, 2019 9:41 pm

Hi,

Since we received the node from RMA we have been using it indoor.

I have opened the Node and switched OFF and ON making sure it is in APP mode, then after closing the lid recalibrate with the magnet 3 times as per the manual but the sensor is not sending frames. As I mentioned before, when I switched ON I see that the node first turns red and green LED at same time and then after 3 seconds turns only red led, it should be Green LED as I have seen from the other nodes.


Looking forward to your reply.


Thanks

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Smart Parking V2 is not sending frames

Post by libelium-dev » Thu Dec 19, 2019 10:29 am

Hi,

We haven't seen that problem before. Please fill the RMA form and our tech suppor team will contact you to solve the issue.
https://www.libelium.com/contact/#rma

Regards

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