New Smart Parking Sensor with Radar is not sending frames

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jluengo83
Posts: 30
Joined: Tue Sep 18, 2018 10:04 pm
Company: Conure Telecom

New Smart Parking Sensor with Radar is not sending frames

Post by jluengo83 » Mon Aug 12, 2019 6:53 pm

Hello,

We got 10 new smart parking sensors with radar technology, went to the process of activation trough libelium cloud, then configuration via USB with the computer, and then all sensors were working fine for few weeks, but one of the sensor was not longer sending frames, we troubleshooted by magnet reset, did not work, then try via USB with the computer but the sensor is not turning ON, we tried troubleshooting following the technical guide "user switches" as well as reset button and there is not LED activity and computer is not detecting the sensor via USB.


Would like to know what could be another way of troubleshooting the sensor.


Thank You.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: New Smart Parking Sensor with Radar is not sending frames

Post by libelium-dev » Tue Aug 13, 2019 7:11 am

Hi,

Could you please measure the voltage of the battery with a voltmeter? Did you test to switch the battery with another node that is working?

Regards

jluengo83
Posts: 30
Joined: Tue Sep 18, 2018 10:04 pm
Company: Conure Telecom

Re: New Smart Parking Sensor with Radar is not sending frames

Post by jluengo83 » Tue Aug 13, 2019 10:23 pm

Hi,

Thanks for your prompt reply.

I did use the Voltmeter and showed 0.07, where the other batteries are showing 3.68. I also tried using another battery and is turning ON the device. So, is the issue is the battery.

I wonder why the other 9 devices are still working fine, those devices were deployed 45 days ago. The configuration of this device that has the battery issue is:

Sleep Time: 50 seconds

Keep Alive 1 Hour

Night Mode: OFF.

Radar configuration as default.

Other sensors are Sleep Time 30 seconds, keep alive 1 hour and Night mode off, and still working.

I think the battery is faulty.


Looking for your reply.


Thanks.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: New Smart Parking Sensor with Radar is not sending frames

Post by libelium-dev » Wed Aug 14, 2019 7:29 am

Hi,

Please fill the RMA form and we will contact you to solve the issue.

Regards

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