Smart Parking V2: FCntUp -1

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jluengo83
Posts: 30
Joined: Tue Sep 18, 2018 10:04 pm
Company: Conure Telecom

Smart Parking V2: FCntUp -1

Post by jluengo83 » Fri Dec 06, 2019 11:03 am

Hi,

Since yesterday the V2 sensors are not sending frames with data, it's showing "FCntUp -1" in all of the 9 new sensors, I have been using Loriot platform for 2 years and this is the first time that I encounter this issue.

I talked to Loriot tech support and they said between Gateway and their cloud there are no issues.

I wonder if this is firmware and/or battery issues.

Would like to know how to solve this.


Looking forward to your reply.


Thanks.

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Smart Parking V2: FCntUp -1

Post by libelium-dev » Wed Dec 11, 2019 12:59 pm

Hi,

Apologies for the delay answering, Libelium was closed from 6th to 9th and we are bit overwhelmed these days.

Usually, FCntUp value is -1 when a new device is created and no data is received yet.

Is there data received on Loriot? What is the lastest payload received?

Regards

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