Problem with SmartDevice APP

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vitalii_she
Posts: 23
Joined: Mon Oct 09, 2017 11:58 am
Company: ERC

Problem with SmartDevice APP

Post by vitalii_she » Mon Apr 01, 2019 3:19 pm

Dear team,

We have problem with SmartDevice App.

The following massage has occurred, when we tried to send information to the node after we added APPkey

«the request has not finalized properly due to an error in the API credentials saved. Key not authorized»

Previously we have ordered Smart Parking, and this problem has occurred with new order.

You have to receive our APPKey from Carlos.

Thank you in advance!

Vitalii Shevchenko
ERC

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Problem with SmartDevice APP

Post by libelium-dev » Tue Apr 02, 2019 9:01 am

Hi,

Please inside the folder of the Smart Device App, go to /SmartDeviceApp_v2.7/cfg/config.ini file and check if the app key is correct.

Also, please share the SmartDevicesApp.log file with us to debug the problem more in deep.

Does the computer have access to Internet?

Regards

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