Unexpected Error

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Ivan Chavez
Posts: 2
Joined: Thu Oct 06, 2016 2:53 am

Unexpected Error

Post by Ivan Chavez » Fri Oct 07, 2016 12:10 am

Hi,

i have a similar problem that: viewtopic.php?f=5&t=12058&hilit=check+status

So, when i try change the settings from 802.15.4 network a error without message appears.

https://postimg.org/image/dfik4vvz9/

then when i press Load MAC:

https://postimg.org/image/wjbvl88th/
"Unexpected error please try again."

i already tryed this in order to solve the problem but...
https://postimg.org/image/4lrnns90l/

Do not return OK.

What can i do?

Thanks in advance :D ...

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Unexpected Error

Post by libelium-dev » Fri Oct 07, 2016 10:11 am

Hi Ivan Chavez,

Has your XBee replied OK anytime? It has always given this error?

It seem to be a hardware issue. Please, fill the RMA form and our tech support colleagues will guide you in the next steps.

Best regards,

Ivan Chavez
Posts: 2
Joined: Thu Oct 06, 2016 2:53 am

Re: Unexpected Error

Post by Ivan Chavez » Fri Oct 07, 2016 5:00 pm

No, never replyed OK
Alright, thanks :)

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Unexpected Error

Post by libelium-dev » Mon Oct 10, 2016 1:21 pm

We already contact you by mail.

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