Cloud disconnection

How to configure Meshlium or use the Manager System
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martajg19
Posts: 89
Joined: Fri May 17, 2019 10:00 am
Company: JG Ingenieros

Cloud disconnection

Post by martajg19 » Thu Jul 18, 2019 10:24 am

Hi, the cumulocity cloud seems to have disconnected with no reason. I was trying to access the meshlium but the wifi does not appear any more. However we know it is working fine and sending data because it is still connected to the AWS

Any idea?

Thankyou

martajg19
Posts: 89
Joined: Fri May 17, 2019 10:00 am
Company: JG Ingenieros

Re: Cloud disconnection

Post by martajg19 » Thu Jul 18, 2019 10:41 am

Hi, so the said (cumulocity) it is a problem in their infrastructure that are solving, if you like to know.

Thankyou

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Cloud disconnection

Post by libelium-dev » Fri Jul 19, 2019 7:55 am

Hi,

So Is it a problem from Cumulocity? Hope they solve the problem as soon as possible.

Regards

martajg19
Posts: 89
Joined: Fri May 17, 2019 10:00 am
Company: JG Ingenieros

Re: Cloud disconnection

Post by martajg19 » Fri Jul 19, 2019 8:08 am

Ritgh, it was an issue of their cloud.

Thankyou!

martajg19
Posts: 89
Joined: Fri May 17, 2019 10:00 am
Company: JG Ingenieros

Re: Cloud disconnection

Post by martajg19 » Wed Jul 24, 2019 10:16 am

Hi, from Cumulocity they are asking me (to solve an issue) if the meshlium uses MQTT protocol. I saw in the documentation that 4G has these protocols 4G, LTE, 3G, WCDMA, HSPA, UMTS, GPRS,GSM, but since I m not an expert I prefer to ask you and make sure...

Thank you

libelium-dev
Posts: 27967
Joined: Mon Sep 28, 2009 1:06 pm

Re: Cloud disconnection

Post by libelium-dev » Wed Jul 24, 2019 11:43 am

Hi,

Yes, the protocol used to send data from Meshlium to Cumulocity is MQTT.

Regards

martajg19
Posts: 89
Joined: Fri May 17, 2019 10:00 am
Company: JG Ingenieros

Re: Cloud disconnection

Post by martajg19 » Wed Jul 24, 2019 11:48 am

Thank you! Have a nice day

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