Libelium has launched a new exclusive certification program for selected members from its distribution channel that allows them to act as an Authorized Technical Service (ATS) in their geographical area. The five companies certificated in 2018 has been DNA Connect (Australia), Divergent Technologies (Australia), Aridea (USA), Maxvec (Malaysia) and Alef (Czech Republic).
The certification program has included an online training course that the selected distributors have completed obtaining their certification seal as an ATS (Authorized Technical Service).
Libelium’s ATS certification authorizes the distributor to act as a delegated technical service so that the distribution company can directly resolve RMA cases with its customers without the need for the products to be sent to Spain for repair (except in exceptional cases).
Being an Authorized Technical Service in a geographical area means greater agility in response times, lower management costs, better customer experience and offering a proximal service that will always improve business opportunities.
The distributor will also be able to offer its services both to customers with RMAs during the warranty period and to those who request a subsequent intervention and directly bill the user for this service, independently of Libelium’s technical service.
The distributor will, therefore, be able to open and close the devices keeping the product guarantee with the advantages it offers to the customers who, for example, may request the subsequent improvement of different radios than those initially requested or the extension with new probes. In fact, on large project deployments and smart cities’ contests, the existence of geographically close technical services is positively valued.