Examples of inquiries that can be adjusted to the telephone technical service for immediate response:
- Basic connectivity questions between the sensor nodes and Meshlium.
- Basic configuration of LoRaWAN and Sigfox radios.
- Reading problems of some specific sensor, using the code examples.
- Casual situations such as…
– Meshlium does not turn on
– The computer does not recognize a Plug & Sense!
– Node resets continuously
– I can’t install the Smart Devices App or the Waspmote IDE
– Questions about sensor connections
- Demos with the final customer in which problems may arise when making a demo of the use of the technology.
- Doubts about the installation of parking nodes.
If it is a specific level 2 configuration technical issue that requires some investigation, the technical staff will schedule a call with the customer within the next 48 hours.