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RMA request / Technical Service

Technical support / warranty

In case your product stop working properly or you need technical assistance, we put at your disposal the following tools:

  • Consult manuals, tutorials, and FAQ available for your product in the Development section.
  • Use the forum to search similar issues, solved to other users; open a new post if there is nothing related.
  • In case we suspect your product is faulty, the Technical Service will ask you to fill the following form, providing as much information as possible about the problem. Our Technical Service will help you to solve it.

If the product can not be repaired in the distance, you will have to send it back to Libelium's offices. Our Technical Service will provide you an RMA (Return Merchandise Authorization) number and clear instructions. Label all the products with this RMA and package them carefully. Once closed the package, label it with the RMA number and remember to include the word "fragile" in a visible place. The package will be sent with payed shipping to the Technical Service address.

Once received the material in Libelium, we will proceed with its inspection and reparation. We will back it to you as soon as possible.

Important

Before sending back a product to Libelium, ensure the warranty is still valid, please, check your invoice. Read carefully the document Terms and Conditions.

As specified in the Warranty document, the client has 7 days from the day the order is received to detect any failure and report that to Libelium. Any other failure reported after these 7 days may not be considered under warranty.

The customer must follow the RMA process and wait for an RMA number authorization. The customer always pays for the shipping to Libelium. If the material was purchased one year ago is suitable to be covered by the warranty and in this case the rest of costs in the operation are payed by Libelium. If the material was damaged by bad usage, if there is not a failure, or if the RMA process was not respected, then this RMA is not in warranty and all costs are covered by the customer.

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Our facilities

Contact Details

Libelium Comunicaciones Distribuidas S.L.

Address C/ Escatrón 16
(Edificio LIBELIUM)
C.P: 50014
Zaragoza (Spain)
Phone +34 976 54 74 92
Fax +34 976 47 31 86
Libelium