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If you are a Libelium’s customer and need technical assistance.

My device is not working properly and I need to contact or return it within the warranty period for repair.

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Technical Support Center Services

An individual consultancy service exclusive for customers that require on-line and phone sessions with our technical staff. This service consists of personal video conference sessions or phone calls to solve any question that may arise while developing IoT projects.

STEP 1: Fill out the form to buy an hourly prepaid package

STEP 2: With the invoice, you will receive an email with the following information:

  • The login to access to the Technical Support Center
  • The login to access to Libelium Cloud. Here you will be able to manage all your devices, licenses and the code number to access to phone technical support.

Examples of inquiries that can be adjusted to the telephone technical service for immediate response:

  • Basic connectivity questions between the sensor nodes and Meshlium.
  • Basic configuration of LoRaWAN and Sigfox radios.
  • Reading problems of some specific sensor, using the code examples.
  • Casual situations such as…
    • Meshlium does not turn on
    • The computer does not recognize a Plug & Sense!
    • Node resets continuously
  • Get support hours
    • I can’t install the Smart Devices App or the Waspmote IDE
    • Questions about sensor connections
  • Demos with the final customer in which problems may arise when making a demo of the use of the technology.
  • Doubts about the installation of parking nodes.

If a specific level 2 configuration technical issue requires some investigation, the technical staff will schedule a call with the customer within the next 48 hours.

Openning hours:

MONDAY to THURSDAY
from 9 to 18 H (CET)

FRIDAY
from 9 to 15 H (CET)

Weekends and national Spanish holidays, not available.

The minimum time of each call will be 15 minutes which be discounted from the hourly credit.

Libelium Offices

Headquarters

Avda. MarĂ­a Zambrano 31

Edificio WTCZ, Torre Este Planta 7

50018 Zaragoza

Spain

Factory

Calle Gutenberg 9-11
50015 Zaragoza
Spain

Libelium LAB

Urban Center, Torre B,

Calle Nelva 1,

Murcia

Libelium Headquarters

Avda. MarĂ­a Zambrano 31, Edificio WTCZ, Torre Este Planta 7
50018 Zaragoza, Spain

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Libelium Factory

Calle Gutenberg 9-11, 50015 Zaragoza, Spain

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Libelium LAB

Urban Center, torre B, calle Nelva 1, Murcia.

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